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Posted: Thursday, November 9, 2017 8:03 PM


How to apply for these positions:
● Email letter of interest and resume to
● Mail to Human Resources, NELCWIT, PO Box 520, Greenfield MA 01302
● Applications can be dropped off at NELCWIT, 479 Main Street, Greenfield

***Please note whether you are interested in daytime or overnight crisis line, or weekend medical advocacy relief***

AA/EOE/ADA. People of Color Are Encouraged To Apply

NELCWIT’s mission is to work within the community to build safety, justice, and dignity for all. We offer shelter referrals, counseling, education, advocacy, and community organizing to women and children who have survived domestic violence or sexual abuse. As an antiracist, multicultural organization, NELCWIT also joins with and mobilizes other groups and individuals who are working to end domestic violence and sexual abuse, ensure human rights, and create social change.

The Crisis Line/ Medical Response Advocate is a member of NELCWIT’s counseling and advocacy team. Relief Crisis Line/ Medical Response Advocates are called as needed when regular staff are unable to cover their shifts. NELCWIT's hotline is answered 24 hours per day. Shifts include weekdays, 9 a.m.-4 p.m. at our office; weekdays, 4 p.m.-6 p.m. at our office; weekday evenings and overnights, 6 p.m.-9 a.m., from home; weekends and holidays, days, evenings, and overnights, from home. At-home shifts use a cell phone to respond to calls.

Relief Supervised Visitation Monitors are called as needed when regular staff are unable to cover their shifts. Monitors are supervised by the FCCVP Director, and are responsible for supervising visits between children and their non-custodial parents. This position requires working on Saturdays.


Crisis Line/ Medical Response Advocate
1. Answer crisis line, providing information and referrals regarding NELCWIT programs and community services using trauma-informed approach.
2. Provide follow-up information.
3. Provide medical advocacy at Greenfield and Athol hospitals for sexual assault victims/survivors.
4. For shifts off-site via cell-phone:
a. Must be able to stay within 30 minutes of Greenfield and have reliable transportation and valid driver’s license.
b. Must be able to answer calls immediately in a confidential, quiet space where you will not be interrupted.
c. Must be located in an area with clear and consistent cell phone service/reception for the duration of each shift.
5. Complete and turn in paperwork daily and enter data into database.
6. For daytime weekday coverage, assist with crisis support activities at the Greenfield Crisis Center, including crisis line coverage, advocacy support for walk in clients, intakes for custodial parents and follow up calls to survivors who have requested services.
7. Additional tasks as assigned by supervisor.

The agency is looking to create more relief staff positions.
Relief Advocates receive 40-55 hours of paid training if they have not previously completed a current direct service training through NELCWIT or another qualifying agency and are required to attend the monthly group supervision meetings. Once training is complete, relief advocates may be scheduled for one shift a week during a training period and then called as needed to fill in for staff on paid time off, and coverage for holidays if needed.

Rate of pay:
● Weekday Evening/ Overnight primary shifts will be paid at the rate of $31.13 per shift.
● Weekday Evening/Overnight backup shifts will be paid at the rate of $20.75 per shift.
● Weekend Medical Advocacy shifts will be paid at the rate of $51.88 per shift.
● Holiday/Snow day primary shifts will be paid at the rate of $77.81 per shift.
● Holiday/Snow day back up shifts will be paid at the rate of $57.06 per shift.
$15.00 per hour (or current hourly rate) when direct client time, completing paperwork or attending required meetings, supervision or training.

1. MA Rape Crisis training completion or complete required 40- 55 hour domestic/sexual violence crisis response training when it is next held at the agency.
2. Associate’s degree and/or relevant life and work experience with trauma survivors & crisis intervention required
3. Ability to model and uphold appropriate boundaries in work with clients, co-workers, supervisor, & community.
4. Commitment to social change through learning about intersectionality of oppression and its impact on survivors of domestic and sexual violence.
5. Willingness to learn about and actively use multicultural awareness and understanding in daily work.
6. Must have reliable transportation, valid driving license and required insurance for work related travel.
7. Must be able to maintain a private, quiet, confidential setting in home environment during shifts to answer crisis line calls and maintain confidentiality.
8. Must have a working phone, wireless cell coverage and email access.
9. Demonstrated ability to complete paper work and client service delivery in a timely manner and capacity to learn and use agency client service data entry program.

Funding for positions via multiple contracts.

• Location: Springfield, within a half hour driveof Greenfield MA

• Post ID: 51357292 springfield is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2017